Privacy Policy
Luma Kids Pty Ltd is committed to providing safe and enjoyable experiences for children and families. We respect your privacy and handle your Personal Information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
What Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name and contact details, including your phone number, email address and address
- Booking and party information
- Information about children attending Luma Kids, where provided by a parent or guardian
- Payment and transaction information
- Information you provide when contacting us or making an enquiry
- Photos, videos or other media, where appropriate consent has been provided
- Your preferences and interactions with our services
- Website information, such as your IP address, browser type and website usage
We may collect this information when you:
- Make a booking or purchase
- Visit Luma Kids
- Contact us by phone, email or social media
- Complete a booking, enquiry or other form
- Use our website or online booking services
- Subscribe to our marketing communications
- Use our website, including through cookies and similar technologies
Where possible, we collect Personal Information directly from you.
How We Use Your Information
We may use your Personal Information to:
- Provide our play centre, party and other services
- Process bookings, payments and enquiries
- Manage birthday parties and events
- Communicate with you about your bookings and our services
- Improve our services and customer experience
- Manage our business
- Send marketing communications and promotions where permitted by law
- Meet our legal and regulatory obligations
We may also use your information for other purposes that you would reasonably expect or that are permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
Sensitive Information
Sensitive Information may include information about health, allergies, medical needs, racial or ethnic origin, religious beliefs and other matters covered by privacy laws.
We generally do not ask for Sensitive Information. However, parents or guardians may provide information about a child’s health, allergies, medical needs or other safety requirements where this is necessary for the safe provision of our services.
We will handle Sensitive Information in accordance with applicable privacy laws and will generally only use or disclose it:
- For the purpose it was collected
- For a directly related purpose where permitted by law
- With your consent
- Where required or authorised by law
Children’s Information
Luma Kids provides services primarily for children. We take the privacy of children’s information seriously.
We generally collect information about children from a parent, guardian or authorised adult. We encourage parents and guardians to provide only information that is reasonably necessary for bookings, safety and the provision of our services.
If we collect or use photos, videos or other media involving children for promotional or other purposes, we will seek consent where required.
Sharing Personal Information
We may share Personal Information where reasonably necessary with:
- Service providers who help us with bookings, payments, technology, website hosting, marketing and business operations
- Professional advisers, insurers and business partners where necessary
- Government agencies, regulators or authorities where required or permitted by law
- Other parties where you have provided consent or disclosure is otherwise permitted by law
We take reasonable steps to ensure that service providers handling Personal Information on our behalf do so appropriately.
Website and Cookies
When you visit our website, we may collect information about your device, browser and how you use our website.
We may use cookies and similar technologies to help our website operate, improve your experience and understand how our website is used.
Third-party websites or services linked to our website may have their own privacy policies. Luma Kids is not responsible for the privacy practices of independent third parties.
Security
We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification or disclosure.
We use appropriate physical, electronic and administrative security measures. However, no method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.
Keeping Your Information
We keep Personal Information only for as long as reasonably necessary to provide our services, meet legal, accounting, insurance or regulatory requirements, or for other legitimate business purposes.
When information is no longer needed, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to keep it.
Contact Us
If you have a privacy question, would like to access or correct your Personal Information, or wish to make a privacy complaint, please contact
admin@lumakids.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version of this Privacy Policy will be available on our website.
Privacy Policy
At Luma Kids, we respect your privacy and are committed to protecting your Personal Information.
This Privacy Policy explains how we collect, use and protect information when you visit Luma Kids, make a booking, use our website or contact us.
Information We Collect
We may collect information such as your name, contact details, booking information, payment details and information about children attending Luma Kids, where provided by a parent or guardian.
We may also collect information about how you use our website, including through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process bookings and payments
- Provide our play centre and party services
- Communicate with you about your bookings and enquiries
- Help keep children safe
- Improve our services and customer experience
- Send promotions and updates where you have agreed to receive them
- Meet our legal obligations
You can unsubscribe from marketing communications at any time.
Children’s Information
We generally collect information about children from a parent, guardian or authorised adult. We only ask for information that is reasonably necessary for bookings, safety and providing our services.
If we use photos or videos of children for promotional purposes, we will obtain consent where required.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, such as booking, payment, technology and website providers.
We may also disclose information where required or permitted by law.
Keeping Your Information Safe
We take reasonable steps to protect your Personal Information from loss, misuse and unauthorised access. However, no online system can be guaranteed to be completely secure.
We keep your information only for as long as reasonably necessary or as required by law.
If you have any questions about your privacy or would like to access, correct or make a complaint about your Personal Information, please contact us:
Luma Kids Pty Ltd. we may update this Privacy Policy from time to time. The latest version will always be available on our website.